Comments on: 77 (#18 – 30) Top Customer Touchpoints to Innovate… and counting http://www.toninewman.com/blog/77-18-30-top-customer-touchpoints-to-innovate-and-counting/ Touchpoint Innovation that helps you attract, keep and engage more customers more often so that you can grow your business Sat, 05 Nov 2011 12:25:46 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Pat Currie http://www.toninewman.com/blog/77-18-30-top-customer-touchpoints-to-innovate-and-counting/comment-page-1/#comment-40 Pat Currie Wed, 12 May 2010 01:25:38 +0000 http://www.toninewman.com/blog/?p=277#comment-40 Hi Toni Was wondering what you were up to! Here are some of my picks for touchpoints: Thank you card! A MEFY Gift (Made Especially for You)! Your Car wrap Liscence plate You! (oh Ya you had that) LOL Signage Your courier Advertisements keeping commitments giving referrals Calling back in a timely manner I guess the last three speak of character Like your stuff Toni. The object lesson of the ladder makes you memorable. I see you will be speaking in Montreal at the gift show, congrats! Nice win for you. Lots of people there. I have many more touch points to share. I'll check back with you at a later time. Take care and have a LARGE day! Make the most out of it! I know you will! Thanks Pat Hi Toni

Was wondering what you were up to! Here are some of my picks for touchpoints:

Thank you card!
A MEFY Gift (Made Especially for You)!
Your Car wrap
Liscence plate
You! (oh Ya you had that) LOL
Signage
Your courier
Advertisements

keeping commitments
giving referrals
Calling back in a timely manner

I guess the last three speak of character

Like your stuff Toni. The object lesson of the ladder makes you memorable. I see you will be speaking in Montreal at the gift show, congrats! Nice win for you. Lots of people there.
I have many more touch points to share. I’ll check back with you at a later time.
Take care and have a LARGE day! Make the most out of it! I know you will!
Thanks Pat

]]> By: Stephanie Staples http://www.toninewman.com/blog/77-18-30-top-customer-touchpoints-to-innovate-and-counting/comment-page-1/#comment-39 Stephanie Staples Tue, 11 May 2010 19:22:23 +0000 http://www.toninewman.com/blog/?p=277#comment-39 It would impress me if I saw the company vehicle parked FAR away from the door, rather that right in front taking up their customers parking spots. It makes me wonder how much they care about their customers if they take the 'best' spot. It would also me more benefial to them to have their vehicle (with signage) close to the street for more people to see. :) It would impress me if I saw the company vehicle parked FAR away from the door, rather that right in front taking up their customers parking spots. It makes me wonder how much they care about their customers if they take the ‘best’ spot. It would also me more benefial to them to have their vehicle (with signage) close to the street for more people to see. :)

]]> By: Toni http://www.toninewman.com/blog/77-18-30-top-customer-touchpoints-to-innovate-and-counting/comment-page-1/#comment-38 Toni Tue, 11 May 2010 15:41:40 +0000 http://www.toninewman.com/blog/?p=277#comment-38 AWESOME Robert. I never would have thought about the reading material in the reception area. Which in itself begs the question 'What else could we have in a reception area that could be an Unexpected Encounter?' Keep 'em coming! AWESOME Robert. I never would have thought about the reading material in the reception area. Which in itself begs the question ‘What else could we have in a reception area that could be an Unexpected Encounter?’ Keep ‘em coming!

]]> By: Robert Wooden http://www.toninewman.com/blog/77-18-30-top-customer-touchpoints-to-innovate-and-counting/comment-page-1/#comment-37 Robert Wooden Tue, 11 May 2010 15:32:23 +0000 http://www.toninewman.com/blog/?p=277#comment-37 literature waiting in your reception area pens used at counters etc to fill in forms Press releases in general The boiler plate for your company at the bottom of your press releases Fax cover sheet (some companies still rely on fax machines) Your media strategy - is your firm accessible to the media or do they usually end up running a "could not be reached for comment" when your firm is in the news Christmas/holiday cards or emails Event invitations Events themselves There's more Toni, but that's all that comes from a quick thought on the subject. Cheers! literature waiting in your reception area

pens used at counters etc to fill in forms

Press releases in general
The boiler plate for your company at the bottom of your press releases

Fax cover sheet (some companies still rely on fax machines)

Your media strategy – is your firm accessible to the media or do they usually end up running a “could not be reached for comment” when your firm is in the news

Christmas/holiday cards or emails

Event invitations

Events themselves

There’s more Toni, but that’s all that comes from a quick thought on the subject. Cheers!

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