Customer Experience Innovation Blog with Toni Newman

Archive for the ‘Why Not!’ Category

Meet Larry

Recently Ger and I found ourselves staying at the same hotel as a unique group of people who build and fly their own Ultralight planes. You know, those tiny little two seater planes with the propeller in the back just behind the very small cockpit? Ouf. I get nervous just thinking about it.

Well, one evening we had the privilege of meeting Larry and his wife Janet. The conversation would have been interesting enough even if we had just stayed focused on the fact that the plane that Larry flies had been delivered to him in pieces with instructions – something like a model car – and that he had then proceeded to assemble it in his garage. Imagine the looks on his neighbors’ faces when they looked out their windows one day to see Larry removing the entire front of his garage so that he could take off for the day in his new plane! (more…)